Messaging Policy

Last updated: 11 January 2026

This policy describes how Citygrid uses SMS to communicate with our plumbing customers.

Types of messages

• Appointment confirmations
• Reminder messages before your visit
• On-the-way alerts with ETA
• Service follow-up updates
• Review requests after completion

Opt-in

You opt in by providing your phone number when scheduling a service visit on our website or by phone.

Opt-out

Reply STOP to any message to stop receiving texts. Reply HELP for assistance.

Message frequency

Message frequency varies based on your scheduled appointments.

Msg & data rates

Msg & data rates may apply.

Sample messages

• Your visit is confirmed for Tuesday at 10:30 AM. Details: https://citygridplmb.com/apt/4821 - Citygrid. Reply STOP to opt out.
• Reminder: your technician is scheduled for tomorrow between 2:00-4:00 PM. Check your time slot: https://citygridplmb.com/apt/3092. Citygrid. STOP to cancel.
• Your technician is on the way, ETA 25 minutes. Track here: https://citygridplmb.com/apt/5294 - Citygrid. Reply STOP to end msgs.
• Service update from Citygrid - view your summary: https://citygridplmb.com/apt/7831. STOP to opt out.
• Citygrid: thanks for choosing us. View details and leave a review: https://citygridplmb.com/apt/6215. Reply STOP to unsubscribe.

Reporting

To report abuse or policy violations, contact: abuse@citygridplmb.com